Privacy Policy
Last updated: March 2024
Who We Are
EarVision is an online store selling ear care products. When you shop with us, we collect and use certain personal information to process your order and provide you with the best experience possible. This policy explains what we collect, how we use it, and your rights.
For any privacy-related questions, contact us at support@earlio.store
What Information We Collect
When you place an order or create an account, we may collect:
- Your name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely — we never store full card details)
- Order history and purchase details
- Device and browsing data when you visit our store (via cookies)
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your questions or support requests
- Improve our website and shopping experience
- Send you marketing emails (only if you've opted in — you can unsubscribe anytime)
- Comply with legal obligations
Sharing Your Information
We do not sell your personal data. We only share your information with trusted third parties who help us run our business, including:
- Shopify — our e-commerce platform
- Payment processors (e.g. Stripe, PayPal) — to securely handle transactions
- Shipping carriers — to deliver your order
- Email marketing tools (e.g. Klaviyo) — only if you've opted into marketing
- Analytics tools (e.g. Google Analytics) — to understand how our store is used
All third parties are required to handle your data securely and in line with applicable privacy laws.
Cookies
Our store uses cookies to:
- Keep your shopping cart active
- Remember your preferences
- Analyse traffic and improve our site
- Serve relevant ads (if applicable)
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how certain parts of our site function.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Ask us to delete your data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at support@earvision.com and we'll respond within 30 days.
Data Retention
We keep your order and account information for as long as necessary to fulfil our legal and business obligations. If you'd like your data deleted sooner, just reach out and we'll take care of it.
Third Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Children's Privacy
Our products and website are not intended for children under the age of 13. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
We're here to help and aim to respond to all enquiries within 48 hours.